FAQ

✿ HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders are ready to be shipped after 1-3 business days via First Class mail from Hawai'i.  Arrival times may vary due to factors out of my control. Please allow 2 weeks for your order to reach you. If two weeks have passed and you still have not received your order, please feel free to contact me and I'll do my best to assist you from there.

*Please expect delays due to COVID-19.  There have been issues with the USPS not updating tracking statuses when packages are delayed.  If this is the case please let me know and I will contact them for you on your behalf to get it fixed.

✿ DO YOU PROVIDE TRACKING?

Yes! All packages will be shipped via USPS.  Tracking numbers will be provided by email.

✿ DO YOU SHIP INTERNATIONALLY?

Yes I do! I currently have international shipping set at an average 15 USD (unless you have a bit more items in your order then it may be a little extra) and I do realize that it is quite expensive, but please understand that in the end I actually pay for part of the shipping out of my own pocket because shipping internationally is just straight up expensive.

✿ WHAT IF MY ITEMS ARRIVE DAMAGED OR GET LOST IN TRANSIT?

I cannot be held responsible for any lost or delayed mail due to USPS. However, if there is product damage upon arrival, please contact me with photos of the damage and I will be more than happy to replace your order or refund you. 

If items are delayed or if you feel they may have been lost in transit, please email me as soon as possible and I will be more than happy to contact USPS on your behalf.

 

✿ DO YOU DO COMMISSIONS?

I am currently doing pet portrait commissions :o) I am open to doing other projects as well! If you're interested send me a request via the contact form!